Refund & Return Policy

At Malibu Elixir, your satisfaction means everything to us. If for any reason you’re not completely happy with your purchase, we’re here to help. Please review our Refund & Return Policy below.

1. Returns

  • You may request a return within [14 days] of receiving your order.
  • To be eligible, items must be:
    • Unused and unopened.
    • In the same condition you received them.
    • In the original packaging.
  • For hygiene and safety reasons, we cannot accept returns of products that have been opened or used.

2. Refunds

  • Once your return is received and inspected, we will notify you by email.
  • If approved, your refund will be processed to your original payment method within [X business days].
  • Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the product was defective or incorrect.

3. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.
  • If you need an exchange, please contact us at support@malibuelixir.com before sending back the product.

4. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Sale or clearance items
  • Products purchased from third-party retailers (please contact them directly)

5. Order Issues

If you receive a damaged, missing, or incorrect item, please email us within 48 hours of delivery with your order number and photos of the product/packaging. We’ll resolve the issue quickly.

6. How to Start a Return

To initiate a return, please contact us at:
📩 Email: support@malibuelixir.com
Include your order number, reason for return, and any relevant photos.

7. Late or Missing Refunds

If you haven’t received your refund after the processing period:

  • Check your bank account again.
  • Contact your credit card company or bank (processing times may vary).
  • If you’ve done all this and still haven’t received your refund, email us at support@malibuelixir.com.

✨ At Malibu Elixir, we want every step of your skincare journey to feel smooth and stress-free. Your trust means everything to us, and we’ll do our best to ensure you’re happy with every order.